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Privacy Policy

Last Updated: December 2024

1. Information We Collect

TOWNCITY Movers collects information necessary to provide our moving services effectively and safely:

Personal Information:

  • Name, address, phone number, and email address
  • Moving dates and locations (origin and destination)
  • Inventory of items to be moved
  • Payment information and billing details
  • Emergency contact information

Property Information:

  • Property access details (elevators, stairs, parking)
  • Special handling requirements
  • Photos of items requiring special care
  • Building management contact information

2. How We Use Your Information

We use your information to:

  • Provide accurate moving estimates and scheduling
  • Coordinate pickup and delivery logistics
  • Process payments and maintain billing records
  • Communicate about your move and any changes
  • Ensure proper handling of your belongings
  • Comply with insurance and legal requirements
  • Improve our services and customer experience
  • Send follow-up surveys and service updates

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information only in these circumstances:

  • Service Providers: Trusted partners who assist in providing moving services
  • Insurance Companies: For claims processing and coverage verification
  • Legal Requirements: When required by law or to protect our rights
  • Emergency Situations: To protect safety of customers or employees
  • Business Transfers: In the event of a merger or acquisition

4. Data Security

We implement comprehensive security measures to protect your information:

  • Encrypted data transmission and storage
  • Secure payment processing systems
  • Limited access to personal information on need-to-know basis
  • Regular security training for all employees
  • Secure disposal of physical documents
  • Regular security audits and updates

5. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

  • Move Records: 7 years for insurance and legal purposes
  • Payment Information: As required by financial regulations
  • Communication Records: 3 years for service improvement
  • Marketing Preferences: Until you opt out or request deletion

6. Your Rights and Choices

You have the right to:

  • Access: Request copies of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your information (subject to legal requirements)
  • Opt-out: Unsubscribe from marketing communications
  • Portability: Receive your information in a portable format
  • Restriction: Limit how we process your information

7. Cookies and Website Data

Our website uses cookies and similar technologies to:

  • Improve website functionality and user experience
  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide relevant content and advertisements

You can control cookie settings through your browser preferences.

8. Third-Party Services

We may use third-party services for payment processing, scheduling, and communication. These providers have their own privacy policies and are required to protect your information according to applicable laws.

9. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.

10. International Data Transfers

Your information is primarily stored and processed in Canada. If we transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

11. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes by email or through our website. Your continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

For questions about this privacy policy or to exercise your rights, contact us at:
TOWNCITY Movers – Privacy Officer
24 – 1655 DuPont St, Toronto, ON M6P 3T1
Phone: 416-236-1700
Email: towncitymovers@gmail.com